As COVID-19 has impacted the ways we live and work, the health and safety of the TaskRabbit community remain our top priority. We'll share updates here to ensure that clients are able to get the help they need and that Taskers have appropriate support to task — safely and effectively — during these challenging times.
We’ve implemented guidelines to keep our community safe while providing help with everyday tasks.
Taskers are volunteering to help vulnerable neighbors in need.
We’re helping Taskers access protective supplies for safe tasking.
We ask that all users of the TaskRabbit platform continue to stay aware of the recommendations from relevant authorities in your location and neither submit nor accept job requests that are in violation of local, state, provincial, or federal guidance. Taskers and clients who violate applicable orders or guidance may have their account suspended from the platform. To see the latest updates to TaskRabbit service modifications in your city, please visit here.
If you have been diagnosed with COVID-19, have reason to believe you have COVID-19, or have been exposed to someone with COVID-19, please notify TaskRabbit promptly here. If you are a Tasker, you can also reach us via live chat in the Support section of the Tasker app.
If a client or a Tasker tells us that they have been diagnosed with or have some symptoms consistent with COVID-19, we may contact other users they have been in contact with so that they can take appropriate steps to safeguard their health and the health of those around them. Equally, if a client or a Tasker expresses a concern that another user may have COVID-19, we will contact said user and update the client or Tasker who raised the concern initially. We may temporarily pause the accounts of users who have been diagnosed with or exposed to COVID-19, consistent with public health quarantining guidelines. For more information on how we use personal information and how you can exercise your rights over your personal information, please see here.
We will waive cancellation fees for all clients who cancel a task within 24 hours of the scheduled start time due to symptoms of COVID-19. To make a change to your tasks, visit the My Tasks section of the TaskRabbit website.
As restrictions are lifted across regions and cities, we ask the TaskRabbit community to remain mindful of all public health guidance and regulations in your area, especially since they may change from one day to the next. If your area allows in-person contact, please feel free to book these tasks. However, if a task can be done in a contactless or virtual way, we encourage taking these precautions.
A contactless task is one that maintains social distancing of at least 2 metres from another person. For example, you can request your Tasker perform the task outside, in a separate room, or offsite (e.g. leaving a delivery at your door). Instructions for contactless tasks can be indicated in the booking details and/or via task chat.
You may also request that a task be done virtually via chat, a call, or video. For example, you can have a Tasker complete data entry or personal assistant work virtually or guide you through a furniture assembly via a video call. Just let your Tasker know in your task description how you’d like to complete the task virtually.
If you are experiencing symptoms of illness, please let your Tasker know. Both you and your Tasker should take appropriate precautions to perform the task in a contactless or virtual way.
Tasks for Good connects vulnerable individuals and organizations in need with local volunteer Taskers who donate their time and skills to support their communities. Through Tasks for Good, a volunteer Tasker can pick up medications, deliver meals, drop off supplies, and more. To learn more about the program, including eligibility and availability in your city, visit here.
Volunteer help is intended for individuals severely impacted by the COVID-19 pandemic (immunocompromised, elderly, disabled, healthcare workers, etc.) and organizations (non-profits, government agencies, community-based organizations, local small businesses) facing financial hardship and in need of volunteer support. We kindly encourage anyone not in a vulnerable position to hire Taskers in TaskRabbit’s general marketplace.
If you’re looking for a volunteer, visit this page to find a volunteer Tasker near you. If you’re looking to task as a volunteer through Tasks for Good, visit here to download and register through the Tasker app.